1. Information We Collect

Personal Information:
• Mike Chandler Fleet RV & Marine Solutions LLC DBA Fuzion Collision & Paint 304-578-5001 at 2250 Roxalana Rd. Dunbar, WV 25064
• Payment information when you make a purchase or request a quote
• Opt-in records and timestamps for all communication channels (SMS, email, etc.)

Non-Personal Information:
• IP address, browser type, device information
• Website usage patterns and analytics
• Cookies and similar technologies

Customer Communication:
• Records of inquiries and service requests
• Appointment details and preferences
• Service history and feedback

2. How We Use Your Information

We use collected data for:
• Providing and improving our services
• Processing transactions and payments
• Communicating with you about your inquiries, appointments, and updates
• Enhancing website functionality and user experience
• Ensuring security and fraud prevention
• Maintaining records of your communication preferences and consent

3. SMS Messaging & Compliance

Text Message Program Terms & Conditions

By opting into our SMS messaging services, you agree to receive text messages related to our services, including appointment reminders, customer support, and important updates.

Opt-In & Consent:
• You will only receive messages if you have explicitly opted in
• We maintain timestamped records of all opt-in actions
• We comply with the Telephone Consumer Protection Act (TCPA) and all applicable laws

Opt-Out Instructions:
• You can cancel SMS notifications at any time by replying “STOP”
• You will receive a final confirmation message, and no further messages will be sent unless you re-opt in
• All opt-out requests are processed immediately

Message Frequency & Content:
• Message frequency varies based on your interaction with us
• Messages will be directly related to services you requested
• We do not send promotional content without consent

Help & Support:
• Reply “HELP” for assistance or contact us at [email protected]
• Support is available during normal business hours

Carrier Info:
• Standard message and data rates may apply
• Carriers are not liable for delayed or undelivered messages
• Supported carriers include major U.S. providers

SMS Data Protection Statement

No mobile information will be shared with third parties or affiliates for marketing/promotional purposes. Information sharing to subcontractors (such as customer service platforms) is permitted only for service delivery. All other uses exclude SMS opt-in data and consent.

4. Information Sharing & Disclosure

We do not sell, rent, or trade personal information.

We may share data with:

Service Providers:
• Payment processors, scheduling tools, CRM systems
• SMS providers strictly for message delivery
• All providers are contractually required to protect your data

Legal Compliance:
• When required by law or to protect our business

Business Transfers:
• In case of sale, merger, or acquisition

5. Data Security

We implement reasonable safeguards including:
• Encryption of sensitive data
• Secure system access controls
• Regular system monitoring and updates
• Employee training on data protection

No system is 100% secure, but we take all reasonable steps to protect your data.

6. Cookies & Tracking Technologies

We use cookies to:
• Analyze traffic and user behavior
• Improve website functionality
• Remember preferences

You can disable cookies in your browser settings if desired.

7. Your Rights & Choices

You have the right to:
• Access or update your personal data
• Request deletion of your data
• Opt out of marketing emails
• Opt out of SMS by replying STOP
• Withdraw consent at any time

To exercise your rights, contact us below.

8. Third-Party Links

Our website may include links to other sites. We are not responsible for their privacy practices.

9. Changes to This Policy

We may update this Privacy Policy at any time. Updates will be posted with a new effective date.

10. Contact Us

Fuzion Collision & Paint
📍 2250 Roxalana Rd, Dunbar, WV 25064
📞 304-578-5001
📧 [email protected]